• ✅ 100% refund if requested before document collection (Service Not Initiated)
• ✅ Rejected applications due to documentation mistakes made by ClickFirst
• ✅ Verified duplicate/overpayments

• ❌ Government fees (once paid to authorities)
• ❌ Completed PRO services (after document submission)
• ❌ Client-requested cancellations after 3+ working days

• Business Licensing: 50% refund if rejected before final approval; No refund after establishment card issuance
• Golden Visa: 80% refund if rejected at eligibility stage; 20% refund if rejected after medical test
• Consultations: Free consultations are non-refundable; 50% refund for paid strategy sessions if canceled more than 24 hours in advance

Email accounts@clickfirst.ae with:

• Application reference number
• Reason for request
• Supporting documents (if applicable)

Our team responds within 48 hours. Approved refunds are processed within 5 working days.